I was driving from Southern California to Reno, NV on this past Saturday, towing a car trailer, when I had a blowout on a trailer tire. To my dismay, I could not find the wheel lock key for my trailer tire. After calling AAA, and being informed that they would not help me because the flat was on a trailer, and I did not have RV coverage, I called up A & L tire. After talking with Dom and Crystal a couple of times, Dom said they were slammed with work but would see what they could do. About 20 minutes after my last call to them, a gentleman named Brian called me. Turns out he is the manager at A & L. He said it was his day off, but he lived not far from where I was, and could help. He came down on his motorcycle, assessed the situation, took one of my lugnuts off the trailer ( as I had asked If we could just get rid of the wheel locks altogether in case I had another problem). He came back with the service truck and tools, broke all of the wheel locks loose, and replaced them with regular lugnuts for me. He then proceeded to put on my spare tire, and checked all of my tire pressures for me. All of this done on his DAY OFF of work, on a Saturday, on the side of the road. I had mentioned to them that I had limited funds, but had no problem following them to their shop to pay for this service call with a credit card if needed. Brian said not to worry about it, and he charged me about $25 less than I had in my wallet, knowing that I was not in an ideal situation. I gave Brian all the money in my wallet, and told him thank you and he saved my bacon. I made the rest of the trip without much of an issue, and I know these guys really know how to treat customers! Thanks again to Brian, Dom, and Crystal for helping me out in my time of need on Saturday!
Scott, it was our pleasure to work with you. If you are in the area again feel free to stop by! Thank you for sharing your experience.
- A & L Tire and Service Center