We rolled in on our donut in early April, after an errant rock slashed the sidewall of the right front tire in Red Rock Canyon. Because the car is an AWD, a replacement tire has to within a couple 32nd in tread depth or all four tires have to be replaced. The news was grim, but Bryan delivered it kindly. And I was prepared to buy a new set of tires. Then he tried one more thing and found an exact match just 1/32 off in wear. Sold. That kind of serendipity is just chance and won't happen often. I was definitely lucky. What I really appreciated though was the attitude of everyone there, the helpfulness, the professionalism and attention to customer service. We're just the average couple in a Subaru on road trip. Nothing special, but we definitely felt we were treated as if we were. Total number of people we engaged - 5, including Bryan - everyone of them positive and helpful. Thanks.
Thank you Tom. I remember the situation well, and it was a very fortunate to find such a close match. Whether you are a local customer or just passing through, I will always go out of my way to find the best solution to make you happy.
- A & L Tire and Service Center